Refund Policy

REFUND AND CANCELLATION POLICY

a) If the Service is cancelled before the Company issues the Client a Kit, then a full refund will be offered. 
b) If the Service is cancelled after the Company issues the Client a Kit but before the Client sends back the samples, then postage and administration fee will apply.
c) If the Service is cancelled once samples are received at the Company then no refund will be due.
d) Due to the personalised nature of the Kit, which is customised for each Client, the Service falls outside the Distance Selling Regulations.